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Getting Paid for Changes — Change Order Guide
Why a change costs more than the customer thinks, what to say in the moment, and a three-page change order form — including a sketch sheet — you can print and use today.
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What's Inside
- Why the customer isn't picturing what you're picturing — and why that gap, not your price, is what starts the argument
- The cost curve: why a change at the drawing stage costs a fraction of one caught after powder coat
- The one rule that prevents most disputes
- Exactly what a change order must contain, and why itemizing changes the conversation
- Word-for-word scripts for the three conversations you'll actually have
- The four arguments customers make, and how to kill each one in advance
- How commercial work differs — authorized approvers, RFIs, notice deadlines
- Contract language worth having in your standard terms
- The awkward situations: your mistake, endless revisions, the customer who pushes back
- How your drawings do the work for you, and how to make sure the shop builds the new version
- A ready-to-use three-page change order form with cost breakdown and sketch sheet
Who's it for
Shop owners who've eaten the cost of a change to keep the peace
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A look inside
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A signature requested before you start is easy to get. The same signature requested afterward is hard. Same change, same price, completely different answer.
From Getting Paid for Changes
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How to Write a Change Order That Actually Gets Paid
A change order gets paid when it's signed before work starts and itemized. Scripts, the four arguments customers make, and how a drawing settles it.
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